Privacy Policy

Your privacy matters to us. This policy outlines how lunexophrida collects, uses, and protects your personal information when you use our budget trend analysis services.

Last Updated: February 15, 2025

Information We Collect

When you use lunexophrida's budget trend analysis platform, we collect several types of information to provide you with personalized financial insights and improve our services. This includes information you provide directly to us and data we gather automatically through your use of our platform.

Personal identification information including name, email address, and phone number when you create an account
Financial data you choose to connect through secure bank integrations or manual input for budget analysis
Usage patterns and preferences within our platform to enhance your experience
Device information and IP addresses for security and technical optimization purposes
Communication records when you contact our support team or participate in surveys

Important Note: We never store your actual banking passwords or access credentials. All financial data connections use read-only, encrypted protocols that comply with Australian banking security standards.

How We Use Your Information

Your data powers the intelligent budget analysis and trend forecasting that makes lunexophrida valuable to you. We're committed to using this information responsibly and only for purposes that benefit your financial planning experience.

Generate personalized budget trend analyses and spending pattern insights
Provide automated alerts and recommendations based on your financial goals
Improve our algorithms and develop new features that enhance user experience
Communicate important account updates, security notifications, and service improvements
Ensure platform security and prevent fraudulent or unauthorized access
Comply with Australian financial reporting requirements and regulatory obligations

Data Protection and Security

Protecting your financial information is our highest priority. We employ multiple layers of security measures and follow industry best practices to ensure your data remains safe and confidential at all times.

All data transmission occurs through encrypted channels using TLS 1.3 protocols. Your information is stored on secure Australian-based servers with regular security audits and 24/7 monitoring. We maintain strict access controls, ensuring only authorized personnel can access user data for legitimate support purposes.

Our security measures include advanced encryption, regular penetration testing, automated threat detection, and compliance with the Australian Privacy Principles under the Privacy Act 1988. We also maintain comprehensive data backup systems to protect against any potential data loss.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

Access and download a complete copy of your personal data at any time through your account settings
Update or correct any inaccurate information in your profile or connected accounts
Delete your account and associated data permanently, with a 30-day recovery period
Opt out of non-essential communications while maintaining important security notifications
Request detailed explanations of how our algorithms process your financial data
Limit data processing for specific purposes while continuing to use core platform features

To exercise any of these rights, simply contact our privacy team using the information provided below. We'll respond to all requests within 30 days and guide you through the process step by step.

Data Sharing and Third Parties

We believe in transparency about who has access to your information. lunexophrida works with select trusted partners to provide you with the best possible service, but we never sell your personal data to marketers or advertisers.

We may share limited, necessary information with Australian financial institutions for secure account connections, cloud service providers for data hosting and processing, and cybersecurity firms for threat protection. All third-party partners are bound by strict confidentiality agreements and must meet our high security standards.

Legal Compliance: We may disclose information when required by Australian law, court orders, or to protect our users and platform from fraud or security threats. Any such disclosure is limited to the minimum necessary information.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account and profile information is kept while your account remains active and for seven years after closure to meet Australian financial record-keeping requirements. Transaction data used for budget analysis is retained for up to five years to enable long-term trend analysis. Communication records are kept for three years for quality assurance and dispute resolution purposes.

When you delete your account, most personal data is removed immediately from our active systems. Some information may remain in encrypted backups for up to 90 days before being permanently destroyed. We'll provide confirmation when your data deletion is complete.

Privacy Inquiries

Have questions about your privacy or need assistance with your data rights? Our dedicated privacy team is here to help.

Address

160 Ann St
Brisbane City QLD 4000
Australia

Phone

+61 3 9480 5300

info@lunexophrida.com